Testimonials for Wilcox Basement Systems

I found out in the summer of 2007 when my house was inspected prior to closing a real estate sale that the up hill foundation was beginning to bow, a condition that I could not discern with my own eyes.  I had it checked out by an architectural engineer, who confirmed the diagnosis.  I then contacted three foundation specialists to get quotes for repairing or replacing the wall and chose Wilcox Basement Systems.  It proved to be the correct choice, and I would recommend them to any one for the following reasons.  1.  Mike Dorsino who came out to estimate the work, was thorough and professional.  He spent at least an hour looking at all aspects of the problem, took photos and measurements, then sat down with me to explain all the alternatives using nontechnical language, hand drawings, and company literature to make sure I understood what he was proposing.  He seemed genuinely sorry that one of the less expensive fixes was not workable on my property.  He was also available to answer questions by phone after his visit.  In contrast, the other two contractors I asked to come to the house spent no more than 10 minutes looking at the work to be done.  One of them, in fact, offered a solution that would "make people feel better," but which, I later learned, would not keep the wall from further bowing in. 2.  The team that was sent out to do the work came out on time, did their work in a professional manner, and were totally respectful of my property.  They answered my questions and allowed me to photograph them at work on what, to me was a monumental undertaking. The work ethic that the team exhibited was incredible.  Much of the work involved carrying pieces of the entire wall out in five gallon buckets as there was not other way to remove it.  It appeared to me that the men did not even stop for lunch breaks or any other kind of breaks.  The work proceeded with military precision, and everyone of the team did what was needed to be done.  In addition all of the men took pride in their work, something that is unfortunately becoming increasingly rare in todays world.  And the finished product was a beautiful, straight, and strong wall reinforced with steel rods and concrete with an outer surface of a high tech water barrier. 3.  I had signed a contract with Wilcox acknowledging that I would need to do some lawn repair when the job was finished.  I had envisioned a ravaged landscape with piles of dirt requiring a fair amount of reconstruction.  This was, however, far from the case.  I could hardly tell where the trenching was done to install a drain pipe as the sod removed for the trench was immediately replaced and smoothed over.  The backhoe was able to navigate two decorative trees, one of which I was sure would have to be removed.  Plywood underneath the treads of the backhoe kept the depression minimal, though the hoe was in place for several days.  Dirt and mess inside the home was kept to a minimal.  There was no noticeable dust in the living quarters, thanks to protective sheeting and the surfaces that the men walked on to do their work was protected with cardboard treads.

Your presentation was the reason we hired your company.  Your salesguy was very personable and was able to answer all my questions and concerns.  Overall the workers went about their work in a very professional manner.  They did a great job cleaning up when their work was finished.

"Very satisfied.  Website included foundation jacking, with up front analysis to determine proper repair methods." "Very professional.  Would recommend to others needing repair, but uncertain of the cause/solution."

You have an excellent company and product.  This was an outstanding experience with your company!

Robert Day's presentation was one of the reasons we hired Wilcox Basement Systems, Inc.  We knew we'd have a company we could count on and a solution that would work.  Also the referrals sent convinced us that your company could be trusted and deliver.  You have a well-run, competent organization.  From first contact, scheduling a rep, his presentation, proposal acceptance, installation and follow-up -everything was top-notch and professional.

Wilcox Basement Systems gave constant attention to me as the customer, answered all my questions, and was excellent in their work and returning phone calls, getting to us, and very timely service.  I will be praising you around to any friends in need of your type of service! Thanks!

Your designer, Mike Dorsino, displayed amazing amounts of knowledge.  This impressed me and made me feel very comfortable that the job was going to be done right.  I would recommend you guys to anyone that has a problem similar.  You guys did an awesome job installing the wall anchors for me!! Thanks!

Wilcox Basement Systems had good recommendations and awards, and you have been in business a long time!  Bad businesses don't last long.  The crew was great, concerned with keeping my house clean while working.  They were efficient and everything looks great! Outside they made sure it was left the same as when they arrived.  They were continuously working!

I think the job Wilcox Basement Systems did for me is Great!  You were so sure that a huge job of tearing up the floor was not necessary and you believed in your system.  Thank you so much for a great job!

Wilcox Basement Systems reputation and confidence that your system would work was why we hired your company.  It was refreshing dealing with a professional, hard-working, and courteous company!  The company that had built the house tried to fix the problem- but only made it worse.  It is such a relief to have a usable basement again. 

We are very much satisfied with the job Wilcox Basement Systems has done for us.  The installation crew were good people and worked very hard- cleanup was excellent.  Mike Dorsino was very thorough with his explanation of materials and the work needed.  We hired Wilcox Basement Systems because we were aware of how active David Wilcox was in the community and that is very important to us. We were also told of the company's integrity and knew they would do a good job.  We were fed up with water and molds in our basement and worried about the wall as well.  Wilcox Basement Systems helped us with both.  They worked continually as well as quickly to get the job done.  We could not be happier with the results.  Thank you!!

We researched the internet for a solution to our basement problems and found your product (wall anchors) to be what we needed.  You came and gave us an inspection before we bought our house and one year later came back out and remembered us and our situation.  We felt very comfortable because of your personal service.